Most of the items we are selling have been donated by our amazing supporters and Tenovus Cancer Care could not continue its vital work without them. Every item is priced, photographed, listed and, once sold, dispatched by our incredible volunteers. This means that all the net proceeds from our sales go towards funding the charity work of Tenovus Cancer Care. Through practical advice, emotional support and treatment delivered to the hea...rt of the community, we help cancer patients and their loved ones cope, and through our vital research, we give hope. We are confident that you will be delighted with your purchase. But if, for any reason, there is a problem with your order, please contact us FIRST before contacting eBay or leaving negative feedback.If you have any questions, please contact us and we’ll aim to respond as quickly as possible during business hours.Our business hours are 7am – 4pm Monday to Friday.Any questions sent over the weekend will be answered on Monday morning. Items we sell may come with minor defects or marks. While we try to point out any obvious flaws or defects, we may not point out what we consider to be such a small flaw/defect that is not noticeable, so please study all photos carefully. In order for a refund to be issued, all returns must go through the eBay official returns process and we will do everything we can to resolve the situation to your satisfaction. In the interest of being fair to bidders, we will not end auctions early or amend listings to Buy It Now.